Refund & return process

REFUND & RETURN PROCESS 

Step 1: Initial 10% Refund Offer

When customer requests refund/return for the first time, respond with: Template (EXAMPLE):

Hey babe!  

We’re SO sorry to hear that you don’t like the product.. I totally understand your  concerns, and I want to make this right for you!  

Since we're a small female-owned business and truly believe in our product, I'd love to  offer you a 10% refund ([amount]) while you keep the serum to continue trying it!  Sometimes it takes a bit longer to see those amazing results we know you'll love  

Many of our customers see the best results after 4-6 weeks of consistent use (twice  daily after hair removal), so this gives you more time to experience the magic!  

What do you think, sweetie?  

Love,

[Your name]  

Step 2: 15% Refund Offer (if they decline Step 1)

Hey love!  

I completely understand! Let me do even better for you - how about a 15% refund  ($[amount]) while you keep the serum?  

If this doesn't work for you either, I totally get it! The only other option would be returning  the product to us in the Netherlands, and you'd be responsible for the return shipping  costs. Once we receive it back, we'll process your full refund!

Just let me know what works best for you, babe!  

Love, [Your name] - CYPERGLOW Customer Team  

Step 3: 20% Refund (if they insist on returning)

Hey [customer name]!  

You know what? I can see this really isn't working for you, and that's totally okay!  

I'm going to go ahead and process a 20% refund for you ($[amount]) - no need to return  anything! Keep the serum, maybe gift it to a friend who might love it!  

Your refund will appear in 1-2 business days.  

Thanks for giving us a try, sweetie!  

Love,

[Your name] - CYPERGLOW Customer Team  

Step 4: 50% Refund (if they insist again on returning)

Hey [customer name]!  

I really understand you want your full money back, let me offer you a Eco-Friendly 50% refund before we go ahead and make a full return process, which can cost you even more and harm our mother nature. 

If you really need to return it for a full refund, you can definitely let me know. Just know that it might cost you a little more due to the shipping costs.

If you take the 50%, your refund will appear in 1-2 business days.  

Thanks for giving us a try, sweetie!  

Love,

[Your name] - CYPERGLOW Customer Team  

Step 5: 100% Refund (if they insist on returning)

Hey [customer name]!  

Okay, we understand you just want to return your order. I will start processing the 100% refund and you know what, just keep everything you've ordered. No need to harm our mother nature :)

Your full refund will appear in 1-2 business days.  

Thanks for giving us a try, sweetie!  

Love,

[Your name] - CYPERGLOW Customer Team  

PS: Customers who receive a broken bottle/wrong product: first ask proof in the  form of a photo, after providing photo with proof, give 100% refund immediately and  email back with apologies and 100% refund update.